FAQ

Frequently Asked Questions

Here you will find answers to the most common questions we get asked. If your question is not listed here, you can always contact our customer service at info@trekkieart.com or through our contact form.

 

Yes, our artists can combine all the individuals/images into one drawing.

Yes! Please specify the number of animals when ordering and include images. Animal additions cost the same as people, so add them to your order like an additional person.

We ask you to upload photos with high image resolution so we can see details clearly and draw requested people as recognizably as possible. 

Please remember that the images you provide are all that our artists have as a reference and the better the pictures you send, the better your drawing will be!

Yes! Before a poster or canvas is printed, you will receive a preview of your order for your approval. However, once confirm and print orders are made, no additional changes will be possible.

Unfortunately, no. All of our drawings are hand drawn by real people and not by computer programs. Therefore, an automatic preview before your order is not possible. However, you can always find examples of our previous customers on the website to see if you like our drawing style!

You can cancel your order within 24 hours of receipt of the order, however, once the illustration process has begun, we won't be able to cancel. To cancel within the cancellation window, please email us. 

If you are dissatisfied with our drawing, we're willing to work closely with you to do edits until you feel happy with the drawing. However, because all of our orders are custom per customer, we cannot offer full refunds and must compensate our artists.

To circumvent dissatisfaction, please make sure that you upload a high-quality images, provide clear instructions and describe special requests in detail.

Yes! The following conditions apply to change requests:

Free Modifications from TrekkieArt are offered for:

- Important details that we forgot: e.g. earrings, glasses, tattoos. We also offer small revisions as needed for minor tweaks in appearance for free.

Revisions that require an extra payment:

- Features that were not clearly visible in the original photo, such as:

    • Hair color (if unclear in photo)
    • Hair length (if this was not clearly visible/accurately portrayed in photos)
    • Haircut (if not recognizable)
    • Body stature (due to unfavorable angles)
    • Clothing (if not adequately described)
    • All details that were not specified when ordering, not sufficiently described or not recognizable on the photo.

We will charge you 14.99 USD for a fee-based change to your drawing. The new version of the drawing will only be created after receipt of payment.

When ordering, please email us and state your original order number so that we can assign it to your order.

The delivery time is currently:

For canvases and posters: approx. 7 working days after approval of the drawing

For digital illustrations: 5 working days

The above delivery time is constantly updated and adapted to the current order volume.

Yes, we offer tracking for all deliveries.

The digital file with your illustration will be sent to the email address we have on file no later than 5 working days after the order placement. If you have not received your delivery, first check your spam folder. If you can't find it there either, please contact our customer service.